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a Search Pablo runs a Colombian restaurant called Hacienda Napoles with 9 outlets across the Klang Valley. He is currently facing declining delivery sales, and

a Search Pablo runs a Colombian restaurant called Hacienda Napoles with 9 outlets across the Klang Valley. He is currently facing declining delivery sales, and is asking us for help to grow. Please prepare a short presentation (no more than 5 slides) with your plans on how to grow the business. You may also use the report below and the definitions provided for more information: Main Metrics Monthly 2017 Total Selected Period) orders Gean AVG AVG Cooking A Ver Detay 2. 1.04 18 AVS GIV Sud Opa Metre Monthly 2 25 SIS IS 17 Siness. u may also use the report below and the definitions provided for more information: Main Metrics Monthly C 20. 14 05 2. otal (Selected Period) of Sucre Slocal AVG wa Cong Time Ave Vendor Daley Wendy AVG Rating 1906 100 . 269 2.72 30 202214 45 06 Windon 2.5M 2,443 10:04 $ Order GNV Os Metrics Monthly 730 279 Bio 2018 SE 361 2 350 132 35 2018 2 214 22 14 CON min heter Mutform at en Dam Avvender ave La Vacation 76 Eienda-Napoles.pdf Q Search 2011 2.44 Order Gall Monthly I 27.0 15 29 27 20 25 1 150 64 SON 1 10 14 35 SPIN 14 22 22. 25 1219 11 111 SES 2.1 23 27 EN ww womente Motor AVG Vendor Vendor Delay min) DO AVEC us. Cancellation 2. 2010 Successful orders: Orders delivered per month GFV (Gross Food Value) : Total sales in RM AVG Basket Size : Average receipt per order (5 mins): % of orders which are delayed >5 minutes after the -Study-1-Hacienda-Napoles.pdf OS Q 1. Successful orders: Orders delivered per month 2. GFV (Gross Food Value) : Total sales in RM 3. AVG Basket Size : Average receipt per order 4. % Vendor Delay (5 mins): % of orders which are delayed >5 minutes after the scheduled pickup time 5. AVG Vendor Delay: Average delay time in minutes 6. AVG Cooking Time : Average food preparation time 7. % Discount Orders : % of orders delivered with a promotion 8. #New Customers (to Platform): Number of new customers who ordered from foodpanda for the first time, and their first order was with this restaurant 9. #New Customers (to Vendor): Number of new customers to this restaurant (but have ordered from other restaurants on foodpanda before) 10. % Vendor Reorder Rate (28d): % of orders that come from reorders within 28 days 11.% CR 3: Conversion rate from foodpanda menu page to checkout 12. Lost Revenue : Revenue lost in RM) from cancelled orders 13. % Cancellation : % of orders cancelled by the outlet

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