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A server technician receives multiple complaints from users with varying permissions that a critical resource is inaccessible. What troubleshooting step should the technician perform next?

A server technician receives multiple complaints from users with varying permissions that a critical resource is inaccessible. What troubleshooting step should the technician perform next?
A. Document the findings
B. Restart the cloud services
C. Check an account with similar permissions
D. Establish theory of probable cause
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