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A service blueprint Group of answer choices shows all points of interaction between the customer and the service providers. contains a line of visibility. includes
A service blueprint Group of answer choices shows all points of interaction between the customer and the service providers. contains a "line of visibility." includes front office and back office process flows. All of these choices are correct
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Hospitality Marketing Management
Authors: Robert D Reid, David C Bojanic
5th Edition
0470088583, 9780470088586
