Question
A service contract includes the statement. Ensure equipment is operational 95% of the time. This contract wording is.... Service level agreement Service protocol External standard
A service contract includes the statement. "Ensure equipment is operational 95% of the time". This contract wording is....
Service level agreement
Service protocol
External standard
Performance specification
My answer to this is: Service level agreement
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Financial Management Concepts and Applications
Authors: Stephen Foerster
1st edition
013293664X, 978-0132936644
