A service provider's production specialist was given the task to send a production to the law firm in the Netherlands who hired them.Instead, the specialist sent the production to the opposition.What step could have saved the service provider from that error?

Select one:

a.

Having another team member quality controlling the address on outgoing packages against the task instructions.

b.

Having pre-printed labels for the transmittal.

c.

Putting the production on FTP and communicating access via email.

d.

Better training for the production specialist.