Question
A Siebel executive commented that the companys CRM system does not fit the needs of all clients. He noted that the clients need to decide
A Siebel executive commented that the company’s CRM system does not fit the needs of all clients. He noted that the clients need to decide if they want an application or a tool kit. Research the term “tool kit.” Considering Siebel’s CRM system and Intuit Quick-Base, which is an application and which is a tool kit? Explain why.
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Siebel CRM is a customer relationship management system or complete application with the ...
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Project Management A Systems Approach to Planning Scheduling and Controlling
Authors: Harold Kerzner
10th Edition
978-047027870, 978-0-470-5038, 470278706, 978-0470278703
