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A small medical practice employs a single administrative assistant shared by all physicians. On average, the administrative assistant is assigned one task every 25 minutes.

A small medical practice employs a single administrative assistant shared by all physicians.

On average, the administrative assistant is assigned one task every 25 minutes. Tasks vary

substantially and take the assistant an average of 20 minutes to carry out. Assume that

times between successive task assignments as well as task duration times are exponentially

distributed.

(a) What is the administrative assistant's throughput?

(b) What is the administrative assistant's capacity?

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