A Split Personality You are the 35-year old President of a regional quick service restaurant organization. You have been in your position for 6 months. Today, your administrative assistant informs you that Diane Cornish, the Director of Credit Administration, wishes to see you on a business matter. Diane is a long-time employee, having 12 years of service with the company. She reports to Frank Rockwell, your Vice President of Accounting and Finance. Frank has been with the organization for 3 years, and does not have an overly outgoing personality. You observe him to be professional but somewhat quiet. He does not engage in much social conversation. Diane arrives and states, "I don't know what you will think of me, going over my bosses head, but I have to tell you that the situation in the Accounting department is becoming unbearable. The relationship with Frank and the team members is deteriorating rapidly. He berates us collectively and individually in front of others. He continually threatens to fire us, and many of us are ready to walk out." In your 6 months, you have not noticed this behavior from Frank.

Identify the facts, Consider Option, determine consequences and make a decision.