A store sells personalized Monopoly boards where customers can add streets, family names, or other places of interest in lieu of the standardized board. A form must be filled out at order placement with this information. Lately the firm is getting more returns than normal due to misspelled or incorrect names. You have been hired as the quality manager to investigate this and solve the problem. The first thing you do is collect data on the production of these boards which are made in lot sizes of 100 . You randomly select 16 sample lots to look at and count the number of defects. The data is provided below. a. Develop a control chart using limits of 3-sigma. b. What type of control chart(s) should you make? c. Is the process in control? Why or why not? d. Is a run chart required? Why or why not