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A task force swayed by a vivid testimony from a frustrated customer has recommended that the company overhaul its service department and restructure the department.
A task force swayed by a vivid testimony from a frustrated customer has recommended that the company overhaul its service department and restructure the department. What kind of bias is the task force guilty of? Group of answer choices prior hypothesis bias escalating commitment illusion of control representativeness
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Introduction To The Hospitality Industry
Authors: Clayton W Barrows, Tom Powers
8th Edition
0470399163, 9780470399163
