A telecommunications company tracks the number of customer complaints received each month over a two$-$year period. The monthly complaint data are as follows: Year $1-$ January: $120$ complaints, February: $150$ complaints, March: $130$ complaints, Year $2-$ January: $110$ complaints, February: $140$ complaints, March: $120$ complaints. Calculate the monthly complaint rates for each year and compare the trends between the two years. Discuss any significant changes or patterns observed in the data and recommend potential actions for the company to address customer complaints effectively