A). The board of directors of ClariMak, a manufacturing enterprise has tasked its management to develop a new mission statement that details the enterprises line of business, market size and niche. The new mission statement reads: We want to continually grow through our commitment to quality and delivering quality products to our customers. In addition, the management of ClariMak developed the following set of vision statements to complement the mission statement:

Provide superior returns to our shareholders Continually improve our business processes Delight our customers Learn from our mistakes and work smarter in the future

Required: i) Explain how the Balanced Scorecard can assist ClariMak Ltd to deliver on its new mission

statement [16 marks]