A tourist information desk has an arrival rate of customers of 7 customers per hour (Poisson distributed). At the desk, each customer takes on average 6.00 minutes to be serviced (Exponentially distributed). If there is a 2 server(s) serving one queue, what's the probability that there is/are 2 customer(s) waiting in the line (pick nearest answer)? a) 0.25 b) 0.021 c) 0.01 d) 0.75 e) 0.014