A travel agency is interested in improving the accuracy and appearance of the itineraries it prepares for its clients. In this case, defects may include errors in schedules, airlines, flight numbers, prices, car rental information, lodging, credit card numbers, and reservation numbers, as well as typographical errors. Since the number of possible errors is almost infinite, the agency measures the number of errors that have occurred. The current process produces an average of three errors per itinerary.

a. A client scheduled a trip to Dallas. His itinerary contained six errors. Interpret this information.

Please include the C chart