1. A treasury employee takes it on herself to discuss several problems she is having with a banking relationship. However, her manager and the bank itself become offended because bringing up these issues now threatens to get in the way of a major new loan agreement. Furthermore, the manager feels that she should be the sole contact with the bank. Which of the following would help prevent a recurrence of this event?

1. Code of conduct statement
2. Policy and procedure statement
3. Terminating the offending employee
4. Training session on treasury ethics