A typical hospital serving a city with a population in excess of 200,000 residents is organized into several departmental functions, including, Accounting, Administrative, Case Management, Laboratory, Medical Coding, Customer Service, Facility (Maintenance) Services, Compliance, Human Resources, Radiology, Marketing, Nursing, Therapy, Pharmacy, etc.

Assume you work for a hospital in any one of the departments noted above. What type of statistics would you track to improve the performance, service, and profitability?