A typical will be filled with multiple conversations, discoveries, setbacks, and adaptation. Sales call Buying decision Presentation Email thread Question 20 (2 points) Persuasive sale Listen to this page shifts from a appeal to an appeal. Logical/emotional Psychological/physical Technical/visual Generic/specific The term defines phrases that suggest a relationship between objects, concepts, or ideas. Metaphor Synecdoche Plot device Metonymy Question 22 (2 points) When you ask questions to assess the customer's incremental commitment to the offering, you are making Relationship milestones Trial closes Time to break-even A cost-benefit analysis