A) understand tho buyers proble B) offer a offer a produot solution neinforce information the buyer knows about the prodact features and benetins ) persuade the prospoct to buy the product E) inform the prospoct of product features and benetits. 24) For a salespersom, the best-selling tool is most often: A) a brochure cassette recordings C) a photograph or illustration D) the product itself E) testimonials of satisfied customers 25) In the ield of personal setling, persuasion: who want to make up their own mind. A) will offend many customers B) is an effective tool used by all salespeople. C) is an acceptable strategy once a need has been identified and a suitable product has been selected D) seldom achieves the goal of closing the sale. E) does not belong in a consultative style sales presentation. 26) Relationships are enhanced by the salesperson's ability to communicate with A) A focus group B) A laptop computer C) Microsoft Office D) Creativity E) Empathy 27) Salespeople are in a strong position to close a sale if they put emphasis orn A) product features B) price C) variety D) quality E) relationship 28) In a presentation which utilizes state-of-the-art audiovisual technology, then focus in the sales presentation should be to: A) understand the needs of the customer. B) gain a competitive advantage over other salespeople C) explain the product features. D) make the demonstration more interactive. E) show the latest technology