A union is: Question 11Select one: a. federally-mandated in service organizations. b. all of the above. c. required in manufacturing organizations. d. a formal association of workers that promotes the interests of its members through collective action.A performance management system should: Question 12Select one: a. identify areas of success and where development is needed. b. all of the above. c. document performance for personnel records. d. make clear what the organization expects