a. Use a graphical representation and fully explain the concept of Operations and Supply Chain Management. b. Match the following common risks with the appropriate mitigation strategy. Country risks A: Detailed tracking, alternate suppliers Regulatory risk Logistics failure B: Careful selection and monitoring suppliers Natural disaster Major quality failure C: Contingency planning, insurance D: Good legal advice, compliance E: Currency hedging, local sourcing c. What service industry has impressed you the most with its innovativeness? Why? d. What is product-service bundling and what are the benefits to customers?