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A user reports being able to access websites but not send and receive email. What troubleshooting approach would probably be the quickest? Choose the best

A user reports being able to access websites but not send and receive email. What troubleshooting approach would probably be the quickest? Choose the best response.
Select one:
a. Top-down
b. Bottom-up
c. Move the problem
d. Divide-and-conquer
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