A Vancouver computer gaming development company with 45 employees is having trouble getting back into its successful pre-COVID sales position. The monthly rent on its business has gone up 20%. Inflation is up. Suppliers of critical software components are slow. Six employees are expressing low morale and are demanding that they continue working from home like they did during the pandemic. There is stronger competition in the market. Management agrees that major service and innovation changes must occur if the company is to be profitable again. But they want ALL employees in the office! Or seek another job. What are the external and internal change pressures? What is the greatest URGENCY for change? What is the key PURPOSE of change? What is the BEST model or system for change