A variety of communication skills are used daily , Listening is crucial to understanding the needs of stakeholders , customers , and suppliers , Concise communication is necessary to convey complex information efficiently , Persuasion is essential in negotiations , convincing others to adopt new processes , and gaining project buy - in , Empathy is necessary to build relationships with stakeholders and suppliers , Non-verbal communication is also essential to convey tone and build rapport , especially in digital communication . These are the soft skills in communication and interpersonal skills that are used daily . There can be some more communication skills that they might require to carry out everyday operations efficiently and more effectively : Adaptability : In the supply chain , changes can happen rapidly and unexpectedly . As such , supply chain professionals need to be adaptable and able to adjust their communication style to suit the situation . Technical Communication : The supply chain involves technical language and complex processes . Effective technical information communication is necessary to ensure everyone is on the same page and comprehends the requirements . Conflict Resolution : Disagreements and conflicts can arise in any workplace , including the