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A version of a customer contact audit called a(n) Blank______, includes all employee actions and acknowledges that services are designed to be experiences. Multiple choice
A version of a customer contact audit called a(n) Blank______, includes all employee actions and acknowledges that services are designed to be "experiences." Multiple choice question. experience survey brand audit touchpoint evaluation service blueprint
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Technology Strategies For The Hospitality Industry
Authors: Peter Nyheim
1st Edition
0130305049, 9780130305046
