A VIP guest is checking in at the hotel. Your Executive housekeeper had assigned you to prepare the room. You made sure the room was clean and all the amenities that sales had asked you to prepare were all ready in the room.

Unfortunately the Front Desk agent checked in the VIP guest in a different room and the room was not up to standards for the VIP guest. The room given had no extra towel, it was a smaller room, and the special request of slippers and bathrobe were not in the room. Your Executive Housekeeper was mad at you, sales manager was very upset and the VIP guest was not impressed.

How did the mistake happen?

What should you have done to prevent this from happening?

What type of communication or report should you have in order to prevent this from happening?

With your Knowledge of housekeeper role and responsibilities, communication with front office, sales and engineering $-$

WRITE AN EXTENSIVE EXPLANATION ASTO WHY THIS HAPPENED AND WHICH DEPARTMENT NEEDS TO PROVIDE THE ACCOUNTABILITY OF THE MISTAKE