A. What are customer utility model (CUM) and Blueprinting tool used in health service system design? Please

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A. What are "customer utility model (CUM)" and "Blueprinting" tool used in health service system design? Please discuss how they form and work in CUM & Blueprinting tools:

1) steps of establishing the CUM model? (10%) 2) Describe the three major elements & their functions of Blueprinting (10%)

B. Please also compare the difference(s) between these two approaches in service system design? (5%)

Please list the references used.

Posted Date: May 18, 2024 07:02 AM

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A. What are customer utility model (CUM) and Blueprinting tool used in health service system design? Please

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