a) What correlation can be drawn to the source of the errors from the Pareto chart data? b) Many new and different end users representing a wide swath of sectors have very different ideas of what it takes to manufacture steel marking dies instead of VSS previously doing business with just the hand tool industry which has become globalized. This has an immediate impact on what data goes into CAD files. What process steps should new VSS leadership take in trying to repair this lack of knowledge base which greatly impacts productivity