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A. Which of the following is an example of a customer-oriented nonfinancial measure? -Product flexibility -Product defects -Production volume -New product introductions B. Which of
A. Which of the following is an example of a customer-oriented nonfinancial measure?
-Product flexibility
-Product defects
-Production volume
-New product introductions
B. Which of the following is an example of an employee-oriented nonfinancial measure?
-Setup efficiency
-Labor productivity
-Accidents per month
-Time to respond to customer problems
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