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A wireless phone company customer service call center operating 24/7 handles an average of 10 calls per hour with an average duration of 6

A wireless phone company customer service call center operating 24/7 handles an average of 10 calls per hour with an average duration of 6 minutes. Utilizing one customer service rep at all times is an example of what type of capacity? Design capacity O Specific capacity Peak capacity O Effective capacity

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