• A workday begins each morning at 8 A.M. in the in a construction consulting office. The staff is composed of the General manager (GM), two secretaries, three office engineers, two clerk-typists, and three file clerks. Until last year, the office operated smoothly, with even workloads and well-defined responsibilities. Over the last year or so, the GM has noticed more and more disagreements among the clerk-typists and file clerks. When they approached the GM to discuss their disagreements, it was determined that problems had arisen from misunderstandings concerning responsibility for particular duties. There is a strong undercurrent of discontent because the clerk-typists feel the file clerks have too much free time to spend running personal errands and socializing. On the other hand, the secretaries and clerk-typists frequently have to work overtime doing work they believe could easily be picked up by the file clerks. The file clerks claim they should not have to take on any additional duties, since their paychecks would not reflect the extra responsibilities. Each person in the office has a general job description that was written several years ago. However, the nature of most positions has changed considerably since then because of the implementation of the computer system. No attempt has been made to put these changes in writing. The GM formerly held staff meetings to discuss problems that arose within the office; however, no meetings have been held in several months. What actions would you recommend to the GM?