A-3 Class work Scenario: Janis Collier is a new employee at the main office of Quest Specialty Travel in San Diego, California. She is starting as an administrative assistant in the corporate travel department. During her second week at Quest, she meets Ellen Latsky, the European tour developer, for the first time. Instructions: Review the encounter between Janis and Ellen, and then list the pros and cons of their professional etiquette. (Press Tab to insert a new row in the table.) [Your Name] Janis (seated in the break room when Ellen enters): Oh, hello. You must be a tour developer. Ellen: Excuse me? Janis (flipping through a Quest company brochure): Your picture is on this page that shows the tour developers. (Still looking at the brochure.) Are you the European tour developer? Ellen (smiles at Janis seated at the table and extends her hand): Yes, I'm Ellen Latsky, and I develop the European tours here at Quest. (Shakes hands.) And you are? Janis: Oh, how rude of me! (Stands up to shake hands and grimaces apologetically when the brochure falls to the floor.) My name is Janis. Janis Collier. Ellen: I see. Nice to meet you. (Turns to leave when Janis glances at someone else entering the room.) Janis: Hold on, Elaine. I'd like to hear more about what you do! Ellen Janis Pros Cons Pros Cons B-1 Class work Scenario: Janis Collier recently started a new job at the main office of Quest Specialty Travel in San Diego, California. She is working as an administrative assistant in the corporate travel department. A typical morning for her is outlined below. Instructions: Review the description of Janis' morning and then list how she could be more dependable and reliable. 8:50 am: Arrives at work, though she was scheduled to arrive at 8:30. She is late because she overslept. 9:05 am: Attends a staff meeting of administrative assistants that started at 9:00 am. 9:18 am: Briefly leaves the staff meeting to find the form she was supposed to hand out at the meeting