A8. (LO 4-5) A textbox reads, Critical Thinking. You are a cost accountant, working on creating a balanced scorecard for your company. To create the scorecard, you must identify where the necessary data is generated and stored throughout the organization. Label the following data points from the AIS with (1) the ERP feature where it is generated, (2) the business process that generates it, and (3) the dimension of the balanced scorecard where it is used. Note that the process automation data point uses multiple ERP features, and the data comes from all business processes. ERP features:

Production Training and Development Financial Reporting Customer Management Talent Management

Business processes:

Human resources and payroll Purchases and payments Conversion Marketing, sales, and collections Financial reporting

Balanced scorecard dimensions:

Customer relationships Financial Internal processes Learning and growth

Data Points ERP Feature Business Process Balanced Scorecard Dimension

1. Job satisfaction

2. Customer retention

3. Cash flow

4. Product quality

5. Employee turnover

6. Process automation

7. Return on investment

8. Product reach

9. Training opportunities