a.a summary of proposed recommendations for service delivery changes (executive summary)

b.analysis of performance data, including adherence to values, code of conduct, organisational policy and legal requirements

c.proposed recommendations for service improvements, for example:

-changes to service level agreement/s (SLAs)

-changes to implementation strategies

-reference to business needs in connection with changes and impact (if any) on business or operational plans

revised return on investment (ROI) figures with justification