Question
a)Based on the following company data, what is the net promoter score? Score Number of Responses 10 3,282 9 2,530 8 2,508 7 456 6
a)Based on the following company data, what is the net promoter score?
| Score | Number of Responses |
| 10 | 3,282 |
| 9 | 2,530 |
| 8 | 2,508 |
| 7 | 456 |
| 6 | 1,096 |
| 5 | 986 |
| 4 | 714 |
| 3 | 126 |
| 2 | 84 |
| 1 | 218 |
|
| 12,000 |
b) Explain this indicator
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Accounting What The Numbers Mean
Authors: David Marshall, Wayne McManus, Daniel Viele
8th Edition
0073379417, 978-0073379418
