ABC Cleaning company in St. John’s provides cleaning services for Kitchen and HVAC ducts which help the clients to maintain better air quality and provide safe environment for their customers. Due to the Covid 19 pandemic, the demand for disinfection services has grown dramatically in the region and ABC is planning to extend its services for disinfection of commercial buildings.
Based on the standards of cleaning ABC has developed a process for disinfection of commercial buildings. The process starts with a request from the client and a job order is created by the customer service representative (CSR). The CSR adds necessary information about the client in the job order form. The service manager schedules a date and time for site inspection after reviewing the job order. As every site is different and may need different quantity of disinfection chemicals and time, it is necessary to understand the scope of the work. Once the scope of work is determined after the site visit, a quotation along with a proposed date and time for disinfection is prepared by the service manager and sent to the client for approval. Once approved by the client, a job order is created and a team consisting of a certified technician along with three support staff is assigned to conduct the site disinfection job. The technician completes an equipment request/return form and submits it to the store to access the necessary equipment and the chemical on the scheduled day of the job. The team reaches the site and the disinfection process is conducted as per standard procedure that includes use of appropriate personal protective equipment (PPE) for the cleaning team, site preparation, disinfection process, site cleanup, recommendations for client to use the site after disinfection, request a client feedback form, and payment. Upon completion of the job, the team returns to the facility, and the technician returns the equipment to the store and submits the copy of cash receipt to the accounts department. The accounts manager records the transaction and completes the job order process.

Question: New Scenario: Due to high demand for disinfection services, it was found that the service manager was struggling to schedule site inspections and dealing with each request manually was time consuming. In some cases, it also ended up in losing the order. A possible solution to this problem is to allow the client to schedule a day/time through the company portal at their convenience and as per the available times.

Considering this scenario, make necessary changes and provide an updated BPMN model