ABC Company has a slow turnaround time with resolving customer issues, and the company is trying to fix that. Ellen Jargons is one of the people tasked with finding the issues within the company that are contributing to the slow turnaround time. To gain more insight, she has designed a survey for employees to fill out. She gave the survey to all of her direct reports and then gave it to employees she didn't know who were in the company's lunchroom last Monday.

The survey was as follows.

1. Do you know that ABC Company is not resolving customer complaints in a timely manner? A. Yes B. No 2. Do you feel you have enough managerial support to do your job in a timely manner? A. Yes B. No 3. Does your company-issued device enable you to do your job in a timely manner? A. Yes B. No 4. How many times a week does a factor you have no control over interfere with your ability to do your job in a timely manner? A. 0 B 1-2 C. 3-10 D. More than 10 5. Last month, the CEO addressed the issue of people engaging with their cell phones instead of working. Have you stopped texting and playing games on your phone on company time? A. Yes B. No 6. Do you perceive the elimination of procedure 22 as a good faith measure to improve conditions? A. Yes B. No

Ellen compiled the results of the survey (she has a response rate of 32% of the company). She presented the results to her supervisor. The supervisor thanked Ellen for her work on this, but then politely explained that he couldn't use the data. He went on to explain why.

Using the information in this week's readings and citing it in APA format, explain at least THREE reasons why Ellen's survey data was not usable.