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ABC Healthcare, a prominent medical facility, faced challenges related to service quality, resulting in patient dissatisfaction and declining ratings.Recognizing the critical importance of quality management,
ABC Healthcare, a prominent medical facility, faced challenges related to service quality, resulting in patient dissatisfaction and declining ratings.Recognizing the critical importance of quality management, the organization implemented a systematic approach to identify and address areas of improvement.What key performance indicators were monitored to assess the effectiveness of the quality management system in identifying and rectifying service quality issues?
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Foundations of Operations Management
Authors: Larry P. Ritzman, Lee J. Krajewski, Manoj K. Malhotra, Robert D. Klassen
3rd Canadian Edition
132317532, 978-0133076783, 133076784, 978-0132317535
