ABC Inc. Robert Singh is the new hired supply chain manager in ABC inc, at the first management meeting in July, 2018 for discussing the supplier scorecard, the quality manager Emily mentioned: "Supplier scorecard data is provided at each meeting, and for the most part, everything always looks fine. However, I know that we have ongoing quality and delivery problems with some of our suppliers. It is time to evaluate our supplier scorecard and decide if changes are needed." As the business grow rapidly, the CEO of ABC commented: we like you to take a fresh look at our supplier scorecard and give us your feedback and recommendations regarding potential changes at the new meeting in Nov.