ABC Logistics is a mid-sized Jamaican company specializing in warehousing and distribution services for various clients. The company operates several warehouses across the island, managing inventory for clients ranging from small businesses to multinational corporations. One of their key warehouses, located in a busy industrial area, has been experiencing challenges in optimizing its operations. The Warehouse Manager, Sarah, is tasked with improving the efficiency and productivity of the warehouse operations. Despite implementing new technologies and process improvements, Sarah notices a decline in overall performance and employee morale. The warehouse staff, comprised of both permanent employees, temporary workers and expatriates, seem disengaged and unmotivated. Productivity levels are below expectations, leading to delays in order fulfilment and increased customer complaints. Key Issues 1. Motivation: The warehouse staff appears to lack motivation, leading to decreased productivity and performance. There is a noticeable lack of enthusiasm and commitment among employees. 2. Job Performance: Despite efforts to streamline processes and implement new technologies, job performance within the warehouse has not improved. Employees are struggling to meet targets, leading to delays in order processing and shipment. 3. Ethical Responsibility: Sarah observes instances of unethical behaviour, such as time theft and inventory mishandling, among some employees. These behaviours contribute to inefficiencies and compromise the company's reputation for reliability and integrity. 4. Values: There seems to be a disconnect between the company's values and the behaviour exhibited by some employees. Maintaining high standards of professionalism, honesty, and accountability is essential to the company's success, but these values are not consistently upheld by all staff members. 5. Emotions and Perceptions: Employees express feelings of frustration, dissatisfaction, and apathy. Perception of the work environment as stressful and disorganized contributes to negative emotions and impacts overall morale. Questions 1. In your present groups, analyze factors that influence employee motivation within the warehouse setting. Explain ten (10) potential motivational drivers (5 intrinsic and extrinsic factors each) and assess how these factors impact job performance. (20 marks) 2. Evaluate the ethical dilemmas present in the case study and proposing five (5) solutions to address unethical behavior. Consider the role of organizational culture, leadership, and accountability mechanisms in promoting ethical conduct. (15 marks) 3. a. Explain the role of emotional intelligence in managing perceptions and fostering a positive work environment. (10 marks) b. Discuss five (5) possible interventions that Sarah can use to improve emotional awareness, communication, and conflict resolution among warehouse staff in an effort to enhance the overall work environment and improve productivity levels.(20 marks) 4. Within the Jamaican context, explore Hofstede's dimension of national culture, particularly the dimension of Power Distance. a. Discuss how cultural norms and values shape perceptions of power and authority within the organization.