1. Ability to maintain composure, de-escalate potentially contentious situations and foster positive work relationships in the midst of stressful conditions, disagreements and interpersonal conflicts: The individual in this position must be able to maintain composure in the face of stressful conditions, disagreements, and interpersonal conflicts. This includes being able to de-escalate potentially contentious situations and foster positive work relationships. The ability to maintain composure is important in order to keep the work environment calm and efficient.