About Work-Life- The questions below ask about how you experience your work life. Think in terms of your everyday experiences and accomplishments on the job and put the most appropriate response number for you beside each item, using the scale below. Strongly Disagree-1, Disagree-2, Slightly Disagree-3, Neutral-4, Slightly Agree-5, Agree-6, Strongly Agree-7 I do my work best when my job assignments are fairly difficult. When I have a choice, I try to work in a group instead of by myself. In my work assignments, I try to be my own boss. I seek an active role in the leadership of a group. I try very hard to improve on my past performance at work. I pay a good deal of attention to the feelings of others at work. I go my own way at work, regardless of the opinions of others. I avoid trying to influence those around me to see things my way. I take moderate risks, sticking my neck out to get ahead at work. I prefer to do my own work, letting others do theirs. _ I disregard rules and regulations that hamper my personal freedom. _ About yourself 1. Your age 1 Under 20 2 20-35 3 36-50 4 51-65 5 Over 65 2. Your highest completed level D t 1 14 View as Text Download 2. Your highest completed level of education 1 Elementary school 2 High school 3 College degree 4 Graduate degree 5 Other (specify) 3. Your gender 1 Female 2 Male 4. Your marital status 1 Married 2 Single 3 Widowed 4 Divorced or separated 5 Other (specify) 5. Number of preschool children (under 5 years of age) 1 None 2 One 3 Two 4 Three or more 6. Age of the eldest child in your care (years) 1 Under 5 2 5-12 3 13-19 4 Over 19 5 Not applicable 7. Number of years worked in the organization 1 Less than 1 2 1-2 33-5 46-10 5 Over 10 8. Number of other organizations worked for before joining this organization 1 None 2 114 & View as Text Et res doc 6 2 One 3 Two 4 Three 5 Four or more 9. Present work shift 1 First 2 Second 3 Third 10. Job status 1 Top management 2 Middle management 3 First-level supervisor 4 Nonmanagerial Example Dear Participant Date This questionnaire is designed to study aspects of life at work. The information you provide will help us better understand the quality of our work life. Because you are the one who can give us a correct picture of how you experience your work life, I request you to respond to the questions frankly and honestly. Your response will be kept strictly confidential. Only members of the research team will have access to the information you give. In order to ensure the utmost privacy, we have provided an identification number for each participant. This number will be used by us only for follow-up procedures. The numbers, names, and the completed questionnaires will not be made available to anyone other than the research team. A summary of the results will be mailed to you after the data are analyzed Thank you very much for your time and cooperation. I greatly appreciate the help of our ornanization and you calf in furthering thic racearch andeavor 14 View as Text Download 3 tres doc 6 Es we Your response will be kept strictly confidential. Only members of the research team will have access to the information you give. In order to ensure the utmost privacy, we have provided an identification number for each participant. This number will be used by us only for follow-up procedures. The numbers, names, and the completed questionnaires will not be made available to anyone other than the research team. A summary of the results will be mailed to you after the data are analyzed. Thank you very much for your time and cooperation. I greatly appreciate the help of your organization and yourself in furthering this research endeavor. Cordially, Example I sincerely appreciate your time and cooperation. Please check to make sure that you have not skipped any questions inadvertently, and then drop the questionnaire in the locked box, clearly marked for the purpose, at the entrance of your department. Thank you! Exercise: 3 14 View as Text Download Thank you! Exercise: Design a questionnaire that you could use to assess the quality of on-time product delivery. Make sure you can test the following hypotheses: H1: There is a positive relationship between the service quality of the on-time product delivery and customer loyalty. H2: The relationship between service quality and customer loyalty is mediated by customer satisfaction. About Work-Life- The questions below ask about how you experience your work life. Think in terms of your everyday experiences and accomplishments on the job and put the most appropriate response number for you beside each item, using the scale below. Strongly Disagree-1, Disagree-2, Slightly Disagree-3, Neutral-4, Slightly Agree-5, Agree-6, Strongly Agree-7 I do my work best when my job assignments are fairly difficult. When I have a choice, I try to work in a group instead of by myself. In my work assignments, I try to be my own boss. I seek an active role in the leadership of a group. I try very hard to improve on my past performance at work. I pay a good deal of attention to the feelings of others at work. I go my own way at work, regardless of the opinions of others. I avoid trying to influence those around me to see things my way. I take moderate risks, sticking my neck out to get ahead at work. I prefer to do my own work, letting others do theirs. _ I disregard rules and regulations that hamper my personal freedom. _ About yourself 1. Your age 1 Under 20 2 20-35 3 36-50 4 51-65 5 Over 65 2. Your highest completed level D t 1 14 View as Text Download 2. Your highest completed level of education 1 Elementary school 2 High school 3 College degree 4 Graduate degree 5 Other (specify) 3. Your gender 1 Female 2 Male 4. Your marital status 1 Married 2 Single 3 Widowed 4 Divorced or separated 5 Other (specify) 5. Number of preschool children (under 5 years of age) 1 None 2 One 3 Two 4 Three or more 6. Age of the eldest child in your care (years) 1 Under 5 2 5-12 3 13-19 4 Over 19 5 Not applicable 7. Number of years worked in the organization 1 Less than 1 2 1-2 33-5 46-10 5 Over 10 8. Number of other organizations worked for before joining this organization 1 None 2 114 & View as Text Et res doc 6 2 One 3 Two 4 Three 5 Four or more 9. Present work shift 1 First 2 Second 3 Third 10. Job status 1 Top management 2 Middle management 3 First-level supervisor 4 Nonmanagerial Example Dear Participant Date This questionnaire is designed to study aspects of life at work. The information you provide will help us better understand the quality of our work life. Because you are the one who can give us a correct picture of how you experience your work life, I request you to respond to the questions frankly and honestly. Your response will be kept strictly confidential. Only members of the research team will have access to the information you give. In order to ensure the utmost privacy, we have provided an identification number for each participant. This number will be used by us only for follow-up procedures. The numbers, names, and the completed questionnaires will not be made available to anyone other than the research team. A summary of the results will be mailed to you after the data are analyzed Thank you very much for your time and cooperation. I greatly appreciate the help of our ornanization and you calf in furthering thic racearch andeavor 14 View as Text Download 3 tres doc 6 Es we Your response will be kept strictly confidential. Only members of the research team will have access to the information you give. In order to ensure the utmost privacy, we have provided an identification number for each participant. This number will be used by us only for follow-up procedures. The numbers, names, and the completed questionnaires will not be made available to anyone other than the research team. A summary of the results will be mailed to you after the data are analyzed. Thank you very much for your time and cooperation. I greatly appreciate the help of your organization and yourself in furthering this research endeavor. Cordially, Example I sincerely appreciate your time and cooperation. Please check to make sure that you have not skipped any questions inadvertently, and then drop the questionnaire in the locked box, clearly marked for the purpose, at the entrance of your department. Thank you! Exercise: 3 14 View as Text Download Thank you! Exercise: Design a questionnaire that you could use to assess the quality of on-time product delivery. Make sure you can test the following hypotheses: H1: There is a positive relationship between the service quality of the on-time product delivery and customer loyalty. H2: The relationship between service quality and customer loyalty is mediated by customer satisfaction