above. Things were progressing well at ACA restaurant and all staff appear satisfied with their roster thus far. However, the week leading to a long weekend, you are not able to accommodate some of the staff request for time off. This causes some frustrations and anxiety with the staffs concern. Select any one of the staff members requesting special time off. Conduct a role-play with this staff member (your classmate) demonstrating knowledge and skills listed in the marking list below. An agreed resolution must be achieved. You must play the role of manager. Reverse roles with your partner after you have completed your attempt