a.Briefly describe the differences in Robatelli's three orderentry systems (in-store, telephone, and Internet). For each method, specifically identify the employees needed and describe the tasks performed by these employees.

b. Draw three process maps of the ordering and sales processes at Robatelli's. One process map should depict instore sales, one map should depict phone orders, and one should depict online orders.

c. From the descriptions of Robatelli's various revenue and collection processes, answer the following questions regarding internal controls:

(a) Separately identify at least one internal control strength and/or weakness for each of the three ordering systems (in-store, telephone, and Internet).

(b) What is the control purpose of the drop-down boxes in the Internet ordering system?