Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

Abstract Purpose - The purpose of this paper is to examine deliberation in the context of organizational change and introduce an organizational jury as

image text in transcribedimage text in transcribed

Abstract Purpose - The purpose of this paper is to examine deliberation in the context of organizational change and introduce an organizational jury as a change facilitator. Design/methodology/approach - The research is based on an empirical study of four organizational juries that were organized by a non-profit organization in Finland. The main data of the study consist of a survey that the juries' participants filled in. The data are triangulated with observations of jury meetings and relevant documents including pre-jury information package, jury presentations and juries' proposals. In the analysis, the paper adopts deliberative democracy criteria to assess the inclusiveness, authenticity and consequentiality of the deliberative process. Findings-The research findings suggest that the juries increased the inclusiveness of decision making and the quality of deliberation about the changes among the employees. The results indicate that juries facilitated the change process by providing a means for information sharing and building a shared understanding among the stakeholders. The main weakness of the juries was their low consequentiality. Originality/value - Deliberative jury method provides a participative way to build and preserve socially shared meanings in an organizational change context. However, the studies on the use of deliberative forums in the organizational context are still scarce. Thus, the study provides an important addition to the existing research literature. Keywords Case study, Organizational change, Deliberation, Democratic leadership, Organizational jury Paper type Case study Introduction Organization is a form of life that emerges in the communicative activities that together construct organizational identity (Taylor and Van Every, 2000). Therefore, any proposed change may be seen as a threat and a challenge to the existing perceptions that are built into an organization's social practices and norms (O'Neill and Jabri, 2007). This increases the importance of communication as a means of legitimizing perceptions of reality within an organizational setting. Communication plays a central role in motivating and sharing future goals and visions for the employees. However, simply "communicating" with employees does not easily alter perceptions (O'Neill and Jabri, 2007). In practice, in many change efforts to increase participation, the stress is placed upon achieving consensus through utilizing rhetorics of persuasion (Jabri et al., 2008), or even manipulation (Raelin, 2011a). Instead, change interventions should be aimed at creating shared meaning and understanding through genuine dialog, where the terms of change are articulated, explained and questioned (Jabri et al., 2008, p. 680). This paper argues that the most genuine form of democratic dialog is represented in deliberation. It can be considered as the most representative communication mode of democratic leadership, because it relies on the critical reflection as the means to involve the responsible parties in decision making without privileging particular stakeholders over the others, because of their status or authority (Raelin, 2012b). Deliberation refers to a form of communication, where participants deliberate with each other and try to reach a reasoned agreement (Gutmann and Thompson, 1996). It gives attention to common interests and allows participants to transform their preferences through public and rational discussion (Cohen, 1997). Compared to other forms of communications, such as dialog and debate, deliberation is more oriented toward consensus and social co-construction (Bone et al., 2006). There are different ways to promote democratic deliberation in the organizational change context. One is to establish special sites, where the members of the organization have an equal opportunity to take part in the deliberations and present solutions to problems (Gustavsen, 1992). In the change context, deliberative sites provide the employees with a chance to get information about the organizational change, deliberate about the change with each other and reach an agreement on solutions that are based on common interests. Incorporating deliberative aspects in an organizational change context can lead to more democratic change processes, where the employees have an influence on shaping the outcome of the change process. This paper focuses on one deliberative method called organizational jury that adopts some features of the citizens' jury method and applies them in an organizational context (Vartiainen et al., 2013; Lindell, 2014). The paper studies four organizational juries that were organized by a Finnish non-profit organization (NPO). The paper adopts the criteria of deliberative democracy to study whether the juries managed to fulfill three core factors of a deliberative process: inclusiveness, the authenticity of deliberation and the consequentiality of the deliberative process. The results of the analysis will show how inclusive and deliberative the juries were and how they impacted the change process. The paper will focus both on direct and indirect influences of the jury process to the organizational change process. The structure of the paper is as follows: first, the paper presents contributions from the distributed leadership framework and discusses the limits of the framework in relation to democratic leadership. Second, the paper highlights literature sources from deliberative democracy theory and discusses how these theoretical contemplations could be merged with the democratic leadership framework. The paper presents an organization jury method as a deliberative site, where the change-related issues can be discussed and various interests counterbalanced. In the final section, the paper introduces its research data and presents the main results of the data analysis. The paper concludes by discussing the implications for research and practice and sets stepping stones for future research.

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Recommended Textbook for

Statistics The Exploration & Analysis Of Data

Authors: Roxy Peck, Jay L. Devore

7th Edition

0840058012, 978-0840058010

More Books

Students also viewed these General Management questions