ACADEMY EDUCATION Scenario You are the new manager for Careers Call Centre Sales Team B. The team has 3 staff members- Fernando, Chaoran and Yuki. Careers Call Centre sell mobile phone plans and Sales Team B has the lowest sales figures of all the current teams. All three sales members are from different cultural backgrounds and there seems to be quite a bit of tension between different team members, as well as between your team members and the other teams. Chaoran's average sales per day are 3.5 and he has issues with Fernando. He thinks Fernando is being overly loud and very opinionated. He believes that Fernando is trying to become the new team leader and complains that he has no right to tell him what to do. Yuki's average sales per day are 2. Yuki finds Chaoran to be very abrasive in his mannerisms and feels that he is always angry and upset at her. This makes her not want to talk to him and she avoids him where possible. Fernando's average sales per day are 4. He feels frustrated that Yuki doesn't speak up for herself when Chaoran is being mean to her and feels Chaoran is stubborn; refusing help and advice. The reason for your appointment as manager is that there have been complaints about the services delivered by this team, and therefore senior managers decided to hire someone externally to manage the team efficiently. They have also identified a few problems in the team: Communication between team members appears to be strained at times The levels of cooperation are falling Communication with the other teams within the organisation are not as good as they should be. There is no one currently taking on a leadership role Prioritisation of tasks appears to occur on an ad-hoc basis Average individual sales are supposed to be 5 units per day and 25 per week for a full-time employee Last week the total sales were 50 (10 for Yuki, 25 for Fernando and 15 for Chaoran)