Access the following resources located under the learning materials for this section:

• What is Patient Experience?
• HCAHPS: Patients' Perspectives of Care Survey - About HCAHPS
• The Link Between Patient Satisfaction and Malpractice Risk
• Survey of patients' experiences (HCAHPS) - Core Questions

1.Define "Patient Experience." How is Patient Experience different from "Patient Satisfaction?" 2.What is HCAHPS? Provide an overview of the tool, its use, content and purpose. 3.Based on the "The Link Between Patient Satisfaction and Malpractice Risk" describe the relationship between patient satisfaction and malpractice lawsuits. Explain the "Low Rating, Higher Risk" relationship. Next, using statistics presented in the article, provide detailed explanation of the relationship of distribution of physicians by satisfaction (very poor, poor, fair, good, and very good) and lawsuit experiences.