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According to _ _ _ _ _ _ _ , Responding within 2 4 hours is a good rule of thumb, in regard to handling

According to _______,Responding within 24 hours is a good rule of thumb, in regard to handling negative reviews on social media.
Michael Houlihan, Barefoot Cellars
Brandie Claborn, McAfee
Maria Ross, Author and Speaker
Jonathan Rick, Levick Strategic Communications

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