• . According to a story in the Huffington Post, flight attendants on airlines often complain about the way passengers behave (for example, flight attendants often have to repeat important announcements because passengers are wearing headphones). But flight attendants also often act in ways that reduce the profits of the airlines they work for.

How can the airlines fix the problem that is illustrated by the flight attendants' behavior? In providing a "fix" for the problem, be sure you identify what the source of the problem is.