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According to Armand Fiegenbaum, _ _ _ _ _ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and
According to Armand Fiegenbaum, is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer. a productivity b process capability c supply base optimization d quality e zero defects
According to Armand Fiegenbaum, is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.
a
productivity
b
process capability
c
supply base optimization
d
quality
e
zero defects
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