According to Chapter 8 (The Universal Experience) in Bank 4.0, what did John Reed, former Chairman and CEO of Citibank, say about Universal Banking? Question 10 options: 1) Universal Banking is a cost-efficient approach. 2) Merging many functions in a single bank brings significant cost efficiencies. 3) Few cost efficiencies come from merging many functions in a single bank. 4) Universal Banking is the ideal model for the banking industry